Products and offers
- Can I add the Flexpass after booking?
- How can I join the WhatsApp community as a member?
- What is the Flexpass?
- How does the flexpass work?
- For which products can the Flexpass be used?
- Can I cancel bookings with the Flexpass that I booked before I had the membership?
- Can I use the Flexpass if I don't have the membership?
- Why can't I cancel my session?
- Can I use the Flexpass to cancel a session that was transferred to me from another person?
- If I cancel with the Flexpass, can I receive a refund for my session instead of a credit in my customer account?
- How can I book with my package?
- Can I “upgrade” my vouchers/sessions to a different price category?
- What to do if I forget/lose my wristband?
- Can my booked sessions be added to my wristband?
- How far in advance can our sessions be booked?
- Why can't I redeem the voucher?
- Where can I purchase the vouchers?
- Which online-payment options are available?
- Can I cancel or reschedule my booked sessions?
- How long are the surf sessions valid for?
- Is there an annual pass for the o2 SURFTOWN MUC?
- What are the benefits of our membership?
- Can I book my session on-site?
- Can I book an exclusive session with my friends?
- Are vouchers and packages transferable?